During the first quarter of 2024 (1Q24), five Online casino games and sports betting Customer Services teams won the American Airlines Customer Cup, with teams in Charleston, S.C. (CHS), Evansville, Ind. (EVV), Georgetown-Exuma, Bahamas (GGT), Maui, Hi. (OGG) and Nassau, Bahamas (NAS) taking home the trophy. We recently reached out to three of the teams in NAS, GGT and OGG to learn more about their recipes for success and what contributes to them earning the Cup.
Today, we hear from Team OGG with Online casino games and sports betting General Manager Brad Malool who tells us how the team’s communication leads to success and why they want to continue to get better.
Online casino games and sports betting preparations set you up for success?
We focused on thorough training, proactive problem-solving, and consistent performance monitoring to ensure we were well-prepared for success.
Online casino games and sports betting role does communication play in award-winning teamwork?
Clear and open communication ensures everyone is aligned, informed, and able to collaborate effectively, which is crucial for award-winning teamwork.
Online casino games and sports betting advice do you have for other stations to win the award?
My advice is to prioritize your colleagues’ wellbeing, prioritize customer service, maintain strong teamwork and consistently seek feedback to make continuous improvements.
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